Shipping & Returns
Return & Exchange Policy
At Glimmer your satisfaction is our top priority. We stand by the quality of our jewelry and want you to feel confident with every purchase. If something isn’t quite right, we’re here to help.
Returns
- We accept returns within 7–14 days of delivery.
- To be eligible for a return, items must be:
- Unworn and in original condition
- In original packaging (including jewelry box/pouch and any authenticity cards)
- Free from any signs of wear, damage, or alterations
Non-returnable items:
- Custom or personalized pieces
- Earrings (for hygiene reasons)
- Sale items or final sale items
Exchanges
- Exchanges are accepted within the same 7–14 day window.
- You can exchange for:
- A different size (if applicable)
- A different product of equal or lesser value
- Store credit for future purchases
How to Initiate a Return or Exchange
- Email us at glimmerstore59@gmail.com with your order number and reason for return/exchange.
- Our team will guide you through the next steps and provide a return shipping label if applicable.
- Once we receive and inspect the item, we will process your refund or exchange.
Refunds
- Refunds are issued to the original payment method within 7 business days of item inspection.
- Shipping charges are non-refundable (unless due to damage or error on our part).
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We’ll make it right — fast and hassle-free.
For any questions or concerns, reach out to us anytime at [customer support email or WhatsApp number]. We’re here to help!
